Frequently Asked Questions

We welcome all companion bird species, from small finches and canaries to large macaws and cockatoos. Our team has hands-on experience with parrots, cockatiels, budgies, conures, African greys, lovebirds, doves, and many more. If you have an uncommon species, just ask — chances are we have cared for one before.

Safety is our top priority. Our bird rooms are fully bird-proofed with no exposed wires, toxic plants, or open windows. We use stainless steel hardware, bird-safe cleaning products, and maintain strict hygiene protocols between guests. Each bird has its own dedicated space, and we never house unfamiliar birds together.

Absolutely, and we encourage it. Familiar items like your bird's own cage, favourite toys, and regular food help reduce stress. If you prefer, we also have clean, spacious cages available and can source most common bird food brands locally in Markham.

Yes. Every client receives daily photo and text updates via their preferred method, whether that is text message, email, or WhatsApp. For extended stays, we also send weekly wellness summaries covering appetite, behaviour, and activity levels.

Our daily bird sitting rate starts at $26 per day, overnight boarding starts at $36 per night, and extended stays of seven days or more are $30 per day. Rates may vary depending on the number of birds and any special care requirements. We provide a detailed quote after our initial consultation.

We offer convenient pick-up and drop-off service throughout Markham, including Unionville, Markham Village, Cornell, Berczy, Cathedraltown, and surrounding neighbourhoods. Availability and any additional fees depend on distance, so please ask when you book.

We monitor every bird closely for changes in appetite, droppings, feather condition, and behaviour. If we notice anything concerning, we contact you immediately and, with your permission, take your bird to a qualified avian veterinarian. We recommend providing your vet's contact information at intake.

Yes, we require a meet-and-greet for all new clients. This free session lets your bird get comfortable with our team and environment, and gives us a chance to learn about your bird's personality, diet, and routine in detail. It usually takes about 30 minutes.

We recommend booking at least one to two weeks in advance, especially during summer and holiday periods when demand is highest. However, we do our best to accommodate last-minute requests, so do not hesitate to reach out even on short notice.

Yes, we frequently care for pairs and small flocks from the same home. Birds that are bonded or accustomed to living together can stay in the same space. We offer multi-bird discounts, so be sure to mention all your birds when you contact us for a quote.